We always strive to improve and to offer the best possible service to our clients. We pride ourselves on our excellence of service, legal knowledge and approachability. If for any reason you feel disatisfied or feel we can improve, please contact us. 

We are pleased to report that we have received no complaints about any aspect of our service, fees, client care or advice in 2017 or 2018

Complaints

Our Complaints Procedure 

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of our service or about the bill, we want to know about it and put things right, so please contact the person dealing with your case initially. If you would prefer not to or that is not successful, please contact Daniel Berke.

If the complaint is about Daniel Berke, then the Firm will outsource the complaint will be dealt with by Deborah Britstone.
you will be notified of the details of the independent reviewer within 2 working days of receipt of the complaint.
We have a complaints procedure which is available on request. Please let us know if you have any special needs in relation to language or arising from a disability (eg. large print).

We have eight weeks to consider a complaint. If we have not resolved it within that time you may complain to the Legal Ombudsman. If you are not satisfied with the way we handle your complaint you can ask the Legal Ombudsman to consider it. Normally, you will need to bring a complaint to the Legal Ombudsman within twelve months of receiving a final written response from us or within six years of the act or omission about which you are complaining or three years from when you should reasonably have known there was a cause for complaint (if the act took place more than six years ago).

The Legal Ombudsman’s contact details are as follows:

www.legalombudsman.org.uk.
Call 0300 555 0333 between 8.30am to 5.30pm.
For minicom call 0300 555 1777.

Email [email protected]  Postal address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. The Legal Ombudsman asks that you do not send originals as they scan any documents they receive and then destroy what has been sent.